Postage & Returns


You can either collect your items from one of our shops (please specify which one at checkout) or take advantage of our FREE delivery service.

We aim to despatch your order within one working day, subject to stock availability and authorisation of payment.  If your order item is not in stock, we will despatch within 2 weeks or if we can’t do this, we will let you know and keep you informed.


Delivery is by Free on all orders.


Delivery is by Free on all orders.


If you are not completely satisfied with your items, we are happy to give a full refund (excluding delivery costs) within 14 days of you receiving the item.  The item must be returned in its original condition, unworn, unwashed and with all labels and packaging intact.

Please notify us via e mail (info@sugarandspicelingerie) that you are returning the item and if possible the reason why. As soon as we receive the item back, and assuming perfect condition, we will process the refund to you.

Faulty goods

Our returns policy does not affect your statutory rights.  If an item is considered faulty, complete the returns form detailing the fault and send back to us.  The item will be examined by us, and on occasions we may refer to the manufacturer of the item, if deemed to be a manufacturing fault we will refund appropriately, if not the item will be returned to you with an explanation of our findings.

Sugar and Spice
11a St Thomas Square
Isle of Wight
PO30 1SN

Telephone: 01983 525285

Sugar and Spice
60 Union Street
Isle of Wight
PO33 2LG

Telephone: 01983 614293

Opening times for both shops is Monday – Saturday 9.30am until 5.00pm
Minimum 4 characters